Shipping policy

Shipping policy

Where your order ships from

Orders ship directly from the third-party fulfillment center handling your order.

For returns, sign in to your customer account, open the order and choose Return items. Use our contact form for other order assistance or if the return option is unavailable.

Destinations and carriers

We offer delivery to the 50 United States, Washington, DC, Puerto Rico, the US Virgin Islands, Guam, American Samoa and the Northern Mariana Islands, and to APO/FPO/DPO military and diplomatic addresses, where the products and destination are eligible. International shipping is not currently offered.

Shipments to Alaska, Hawaii, the supported US territories listed above and PO boxes must use USPS Ground Advantage or regular USPS Priority Mail, where eligible. APO/FPO/DPO shipments must use regular USPS Priority Mail only. UPS and express or expedited services are not offered for these addresses. Available services depend on the products, package limits and destination restrictions; some items cannot be shipped to these addresses. Contact us before ordering if checkout does not offer a suitable service. Eligible street addresses in the contiguous 48 states and Washington, DC may also receive UPS services.

Shipping charges

Eligible small-parts shipments with a combined recorded shipping weight of up to 0.7 lb qualify for a $5 USPS Ground Advantage option to the contiguous 48 states and Washington, DC. Oversized, heavy, hazardous or otherwise restricted items do not qualify. The options shown for your actual basket at checkout determine eligibility.

Other eligible orders receive calculated USPS or UPS rates. Some products require ground-only handling. An order containing items with different shipping requirements may be divided into separate shipments, with shipping charges combined at checkout. Review the complete shipping total before paying.

Shipping estimates for noncontiguous, territory and military destinations

For Alaska, Hawaii, the supported US territories listed above and APO/FPO/DPO addresses only, shipping charges shown at checkout are estimates. Final shipping costs may depend on the shipment's packed weight, dimensions, contents and destination.

If the actual shipping cost for one of these destinations exceeds the amount paid, AZScooterParts may contact you to request your approval and payment of the difference before shipment, or cancel the order and issue a full refund. You may decline the additional shipping charge and receive a full refund for the canceled, unshipped order. We will not charge an additional amount without your agreement. This adjustment provision does not apply to deliveries in the contiguous 48 states and Washington, DC.

Order processing and delivery estimates

Eligible in-stock orders placed before 2 PM Central Time, Monday–Friday, ship the same day, excluding holidays. Eligible in-stock orders placed at or after the cutoff, on weekends or on holidays ship the following business day.

Processing time is separate from carrier transit time. Any carrier delivery estimate begins after the carrier accepts the shipment. A tracking number may be created before the carrier records its first scan. Unless a service expressly includes a delivery guarantee, dates shown are estimates.

Availability and delays

Availability can change between updates. If we cannot ship within the stated processing period, we will contact you with the revised ship date, if known, and offer the choice to agree to the delay or cancel for a prompt refund of the unshipped items and associated charges. If we cannot fulfill an item, we will cancel it and promptly refund the amount paid for it and associated charges.

Tracking and address changes

We will provide tracking information when it is available. Contact us promptly if you need to change an address or cancel an order. We will confirm whether the request can still be carried out; an order already being processed or shipped may not be changeable.

Missing, damaged or incorrect shipments

Contact us if your shipment is missing, damaged or incorrect. Include your order number and a description of the issue. Keep the packaging and provide photographs when possible so we can review the shipment with the carrier and fulfillment partner. Our return and refund policy explains the applicable return and resolution process.

Do not send a return to the shipping-origin address without our authorization. We will provide the approved return destination and instructions.

Contact

Start a return request from the order in your customer account. For shipping questions, other order assistance or help when the return option is unavailable, use our contact form and include your order number.