Returns & support
Submit your return request within 30 days of placing your order. There is no restocking fee on eligible returns. We review eligibility before approving a return; your RMA instructions specify the deadline for shipping it back.
Before you request
Returns and refunds
AZScooterParts is operated by A to Z Parts Inc.
Contact AZScooterParts before sending anything back. Submitting a request does not authorize a return or guarantee a refund.
Eligibility and deadline
Submit your return request within 30 days of placing your order. Do not send anything back until you receive an RMA number, approved return address and shipping instructions. We review eligibility before approving a return and provide the deadline for shipping your authorized return in the RMA instructions.
Items must be complete and in their original packaging. Returns damaged during installation or return shipping may be refused. Special orders, performance parts, electrical parts, tools and manuals are not refundable under the standard return policy. If an item is incorrect, damaged or defective, contact us so we can review the appropriate resolution.
Request a return
- Sign in to your customer account using the email address on your order.
- Open the order, choose Return items, identify the items and quantities, and explain the reason.
- Wait for our review. We verify eligibility and obtain the required return merchandise authorization (RMA) number before approving shipment.
If the return option is unavailable or you need help accessing your account, use our contact form with your order number and the items involved. Do not include payment-card details.
Fees and shipping
There is no restocking fee on eligible returns. For a change-of-mind return or a part ordered incorrectly by the customer, the customer pays return shipping and the original shipping charges are non-refundable.
If we or our fulfillment partner send the wrong item, or an item arrives damaged or defective, contact us before arranging a return. When the issue is confirmed to be our or our fulfillment partner's error, we arrange the approved return shipping without charging you freight. The original-shipping exclusion does not apply when we are correcting our or our fulfillment partner's error.
Do not ship any product back until we provide your RMA number, approved return destination and instructions. Protect the complete original packaging inside a corrugated shipping box and pack it securely. Use a trackable shipping service; we recommend insuring the contents against shipping damage. Mark the RMA number clearly on the outside of the shipping box. Do not assume the address on your parcel is the return destination.
Refunds and replacements
Received returns are processed within 10 business days after receipt. After the return is received and processed, an approved refund is issued to the original payment method. An urgent replacement is a separate purchase; any refund for the original item follows return processing.
This policy does not limit rights provided by applicable law.